When things go wrong in a business, everyone loses out. Employees are frustrated at having to continually fix problems and correct mistakes, the business loses money and often the customer is affected by a reduction in quality or a late delivery. Some major business issues can start from a small error being made early on in the process, going undetected and not being corrected until it is too late. This is where Right First Time is vital if you want to avoid costly mistakes.

Delegation is one of the most misunderstood management techniques. Here we will learn what it means and why it is an important management skill. We will begin by defining what we mean by delegation and some of the issues that prevent us from doing it effectively.

In this class, we will look at common misconceptions about time and the reality of how we choose to use our time. We will also look at some principles of time management, the benefits, and the reasons why people don’t always use time management techniques. Finally, we’ll look at how goal setting helps us to be focused with our use of time.

In this class we will look at the things that ambush our time management and consider some of the common causes of our poor use of time. We will also look at paperwork and e-mails, and consider some tips and techniques to deal with these time bandits.

In this class, we will be taking a look at one of the biggest ‘time bandits’ when it comes to ineffective use of our time – meetings. We will consider the cost of meetings, and ways to make them a more effective use of time.

We can all name a number of notable leaders, but what makes them leaders. By studying some real leadership examples, we can learn about the attributes that constitute effective and successful leadership. Once we define leadership attributes, it becomes possible to compare how we measure up and address any disparities we may have.

Our starting point is to understand what conflict means. Conflict occurs when there is a perceived difference of ideas or interests or belief that the party’s current goals cannot be achieved at the same time.

A bend in the road, is not the end of the road, unless you fail to make the turn…… This quotation neatly summarises the nature of change. As we will see in this module, change is inevitable. What really matters is our ability to adapt to change, and where we are responsible for others, how we help them through it. Or as Charles Darwin once said: It is not the strongest of the species that survives, nor the most intelligent; it is the one that is most adaptable to change.