E-learning programmes from TIPS - Tips For Good ManagementTips For Good Management

In association with Oilennium, a selection of our Management & Leadership programmes are now available as eLearning modules. These unique and highly interactive courses offer easily accessible and cost effective learning direct to your desktop. To view a demo of our Management & Leadership suite click here: VIEW DEMO Alternatively, please contact us if you are interested in a complimentary trial of any of our eLearning modules.

Appraisal Skills – Developing Your People

For a healthy workplace, appraisals are an important element for any business. Within this course, you will learn how to plan for an appraisal and successfully discuss roles, skills and behaviours. We will show you how to conduct a formal appraisal interview from the appraiser’s point of view, and how to construct a personal development plan. By having a better understanding of the appraisal process and how it applies to the workplace, both the individual and the business is far more likely to achieve its full potential.

Approximate duration: 50 minutes.

The aim of this course is to teach you about the following subjects:

Understanding the purpose of an appraisal
The part that Knowledge, Skills and Behaviour plays
Planning for an appraisal
How to conduct a formal appraisal interview
How to construct a personal development plan

Assertiveness - Making More Effective Choices

‘Assertiveness’ is confidently putting forward your views and expressing clearly your rights whilst recognising the rights of others.” When we put our rights before others, we are said to be aggressive, when we put the rights of others before our own, we are said to be passive. The key is finding the right balance in order to become an assertive person.

This course will reveal your current behaviours and discover how assertive you are, and we will show you some simple yet effective techniques to becoming more assertive. We will look at how self-limiting beliefs can affect you, both at home and in the workplace, and how to use assertive language and behaviour in order to become more successful and achieve your goals.

Approximate course duration: 60 minutes.

Module One – Understanding Assertiveness

The aim of this module is to teach you about the following subjects:

The meaning of assertiveness and your rights
How to recognise passive and aggressive behaviour
How passive, aggressive or assertive you are now
How self-limiting beliefs affect you

Approximate module duration: 30 minutes

Module Two – Being More Assertive

The aim of this module is to teach you about the following subjects:

How to be more assertive
The use of assertive language

Approximate module duration: 30 minutes

Change Management for Successful Business Outcomes

Change is inevitable. What really matters is our ability to adapt to change, and where we are responsible for others, how we help them through it. Change in the workplace however can be stressful and unsuccessful, with around 70% of change initiatives failing.

Competition is often one of the biggest drivers of change. Although it can be a very healthy environment as it promotes improvement, it can cause pressure within an organisation to make the necessary adjustments, therefore making the change process as smooth as possible is a vital part of any successful business.

Approximate course duration: 50 minutes.

Module One

The aim of this module is to teach you about the following subjects:

What causes change
Why many change initiatives fail, and
How mindsets influence people’s behaviour

Approximate module duration: 25 minutes

Module Two

The aim of this module is to teach you about the following subjects:

The cycle of change
Kotter’s eight steps to successful change, and
How to manage people through change

Approximate module duration: 25 minutes.

Coaching and Mentoring – Developing your People

If done well, coaching and mentoring can be powerful techniques to drive personal, team and business improvement. In this course, you will learn that success is far more likely when people have a clear idea of what is expected from them and they receive support and advice towards achieving their goals.

Coaching involves working closely with others, so it can also improve working relationships and help to realise the potential of employees.

Approximate duration: 50 minutes.

The aim of this course is to teach you about the following subjects:

What coaching and mentoring means
How to build rapport
Effective listening
How to ask great questions
Facilitation
Identifying learning styles

Conflict - Resolution Management

Everyone has different behavioural responses when faced with conflict. Choosing your response rather than reacting gives you the opportunity to control the situation and ultimately manage conflict.

Through this course you will understand what conflict is and how it may arise. We will identify five conflict styles and show how they might be demonstrated. Following on from this, we will consider a situation where each conflict style could be of benefit, and learn how to eventually end up with the best long term solution.

Approximate duration: 35 minutes.

The aim of this course is to teach you about the following subjects:

The meaning and cause of conflict
The five styles of conflict and our own conflict styles
When to use each style to resolve conflict
How to move to the most appropriate conflict style
Recognising conflict styles in others

Delegation Skills – Being More Effective

When working in any business environment, it is important to remember that we cannot do everything ourselves. We need other people to take on work and responsibilities in order to achieve business objectives. This is called delegation. When we delegate tasks, we benefit from a reduced workload and lower stress levels. However, it can be a difficult skill to use as it requires giving another person our authority and responsibility. The aim of this course is to give you a clear idea of the process of delegation, its many benefits, and how you can successfully apply the skill to your workplace.

Approximate duration: 40 minutes.

The aim of this course is to teach you about the following subjects:

What delegation really means and why it is important
How delegation skills benefit you, your employees and the business
How to overcome common delegation problems
A process to ensure successful delegation of work
The importance of giving good and concise feedback

Goal Setting -Achieving Results

Goal Setting - Achieving Results

Goal setting is a very important life skill as well as a powerful business tool. When we have a clear purpose, and a detailed plan to achieve it we are far more likely to achieve whatever we set out to do. This course will show you techniques of writing down and planning your goals so you will have better success rates of achieving what you’ve set out to accomplish.

Approximate duration: 30 minutes.

The aim of this course is to teach you about the following subjects:

What is meant by goal setting
How to create and structure effective goals
The power of writing our goals down
Breaking goals down into manageable tasks
The need to create a time phased action plan

Leadership Skills - Taking the Business Forward - Module One

In this first module, we will define the major elements of leadership and look at what leaders need to do in order to be successful. We will also make a clear distinction between Management and Leadership and offer models where you can assess how much of each you presently do, with suggestions of changes you can make to become a more effective leader. This module demonstrates that leadership activities are predominantly about developing people and the business, with a view to the future, rather than just concentrating on today’s issues and short term output.

Approximate duration: 30 minutes.

The aim of this course is to teach you about the following subjects:

Understanding what leadership means
Knowing when you are managing and when you are leading
How leadership applies in the workplace

Leadership Skills - Taking the Business Forward - Module Two

In module two, we will look at the subject of leadership styles and how our style impacts on the performance of our staff, our teams and ultimately the business. Often we behave in a way that is instinctive or perhaps that we have picked up from our own leaders. You will learn that we need to select the style that not only matches the situation we are faced with, but will also achieve the best long term result for the business as a whole. Being an adaptable leader is a critical skill in today’s fast moving business environment.

Approximate duration: 45 minutes.

The aim of this course is to teach you about the following subjects:

The successful use of leadership styles
How your leadership measures up
Changes you can make to be a more effective leader

Managing Difficult People

Poor behaviour can be found in many workplaces. However, it is detrimental to businesses and has a negative effect on employees. It can hinder personal growth and limit commercial success through poor standards and loss of reputation. Poor behaviour can cause confrontations and lead to low morale and a poor working environment. These modules will identify and explain the six different character profiles found within the workplace, and detail steps that can be taken to combat negative behaviour, and enable everyone to reach their full potential by eliminating confrontation and improving communication.

Approximate duration: 90 minutes.

Module One

The aim of this module is to teach you about the following subjects:

How to recognise six types of poor behaviour
What the causes of the poor behaviour might be
A strategy to manage each of these behaviours
How to successfully adjust your approach to poor behaviour

Approximate module duration: 45 minutes.

Module Two

The aim of this module is to teach you about the following subjects:

How ego states drive human behaviour
How to analyse communication between people
How to create your own behavioural profile

Approximate module duration: 20 minutes.

Module Three

The aim of this module is to teach you about the following subjects:

Re-designing conversations for positive outcomes
Understanding the games people play
Stopping drama in the workplace

Approximate module duration: 25 minutes.

Managing People for Improved Performance

In any successful business, there are people who are both willing and able to work as successfully as possible to reach high standards. However, this standard of work is reliant on the attitude of the employee and if they don’t have the correct motivation, they will not perform effectively. Within this course, you will learn how to deal with people’s varying needs and behaviours within the workplace and learn how to successfully manage them for improved performance. Using coaching styles and appropriate feedback, you can ensure people are correctly focused to achieve the standard of work required.

Approximate duration: 45 minutes.

The aim of this course is to teach you about the following subjects:

How and why we manage people’s performance
Dealing with different behaviours in the workplace
People’s varying needs
Providing valuable and useful feedback
The different types of motivators

Principles of Time Management

If you could become a really good manager of your time, what benefits would you get? You would achieve more in a day, have more leisure time and generally enjoy life more. However, many people don’t use time management techniques due to a lack of self-discipline, and often claim that they don’t have time for planning. In this course we will look at how eliminating wasteful activities and improving how we use our time will lead to greater performance levels, both at work, and in our personal lives.

Approximate duration: 90 minutes.

Module One

The aim of this course is to teach you about the following subjects:

The real issues with time
The perception of time
How we choose to spend time
The consequences of our decisions
Time bandits that cause poor time management

Approximate module duration: 45 minutes.

Module Two

The aim of this course is to teach you about the following subjects:

Changing from reactive to proactive time
The importance of fixing problems
The need for preventative measures
Implementing continuous improvement

Approximate module duration: 45 minutes.

Project Management – The Fundamentals

Project management is the discipline of planning, organising and managing resources to bring about the successful completion of the vision or aim, through specific project goals and objectives. The ability to manage a project successfully is an important part of any business. Being able to break projects down into manageable tasks will help make the management easier and will increase your chances of success. In this module you will learn how to scope and define a project, and key terms and techniques such as project authorisation and project implementation.

Approximate course duration: 55 minutes.

Module One

The aim of this module is to teach you about the following subjects:

What project management means
How to scope and define a project
How to break projects down into manageable tasks
Project authorisation
Project implementation

Approximate module duration: 30 minutes

Module Two

The aim of this module is to teach you about the following subjects:

How to schedule projects and create a project plan
Monitoring progress of the project
How to deal with changes
Project close out and completion
Lessons learnt from the project

Approximate module duration: 25 minutes.

Right First Time - Avoiding Costly Mistakes

Right First Time is essential if businesses are to grow and provide quality products and services to their customers, but getting it Right First Time can be difficult to achieve. This course will look at ways to improve production, the cost of unresolved issues and preventative measures you can take to make sure problems don’t arise in the first place. Using simple techniques and easy to understand models, you will learn the benefit of getting it Right First Time, every time.

Approximate course duration: 50 minutes.

Module One

The aim of this module is to teach you about the following subjects:

How a business is affected by not getting it Right First Time
The consequences of unresolved problems
Who is responsible for quality and inspection

Approximate module duration: 25 minutes

Module Two

The aim of this course is to teach you about the following subjects:

How getting it Right First Time improves time management
The need for effective problem solving
How prevention measures can reduce costs

Approximate module duration: 25 minutes.

Self-Awareness and Positive Mindsets

Being self-aware is a key skill in today’s workplace. Only when we fully understand ourselves and our impact on others can we be truly successful as leaders, managers or team members. In this course, you will learn about The JoHari Window, and how to understand your own style. You will also learn about how your mindset affects your actions, and how changing your mindset can create a more positive attitude as well as how techniques such as visualisation and creating a future history will help give you the confidence and willingness to be the best that you can possibly be.

Approximate course duration: 60 minutes.

Module One

The aim of this module is to teach you about the following subjects:

Why it is important to have self-awareness
The JoHari Window and understanding your own style

Approximate module duration: 30 minutes

Module Two

The aim of this module is to teach you about the following subjects:

How self-limiting beliefs inhibit success
How mindsets affect your actions
Creating your future history

Approximate module duration: 30 minutes

Stress Management

Recent statistics reveal that 1 in 5 working people in the UK are suffering from stress. To be able to deal with stress, a balance needs to be achieved between the various aspects of life; including work, family and yourself.

This course has been designed to show you how to achieve this balance by explaining what stress is, its causes and the signs and symptoms to watch out for. It will also give you practical advice on what you should be doing to reduce your exposure to stress.

Approximate duration: 40 minutes.

The aim of this course is to teach you about the following subjects:

How to recognise stress symptoms
Identifying techniques for managing stress
Making better lifestyle choices
Adopting a better work-life balance

Time Management - The Art of Dynamic Prioritisation

Learning to prioritise your work is a fundamental skill of successful time management. In a busy workplace there will be many competing priorities, and occasionally difficult decisions will need to be made. When assessing your tasks, you should be able to put them into two categories: urgent and important. In this course, we will explain the difference and show you how to categorise tasks so you can deal with them in a calm, organised manner.

The prioritisation skills and knowledge you gain throughout the course will be tested with an interactive exercise which encompasses all the points covered.

We will also demonstrate how your work processes can be improved, give you a set of goals to work towards and ultimately influence your development in dynamic prioritisation.

Approximate duration: 45 minutes.

The aim of this course is to teach you about the following subjects:

Deciding the priority of any task in a dynamic way
The difference between urgency and importance
What tasks to delegate and when to delegate
Why setting objectives is related to priorities
How your manager and work processes impact on your priorities
How being organised helps you to prioritise more effectively.