All the tips, tools and techniques you need for a successful management career.
The 6 Skill Sets of Highly Effective Managers
Each available as either a 1 Day Intro session, or a 3 Day course
The Managers Toolkit
- Root cause analysis techniques
- Force field analysis
- Cause & effect diagrams
- Pareto analysis
- Preventative techniques
- Reverse contingency
- Failsafing techniques
- Process mapping & measurement
- Creative thinking for process improvement
- Continuous improvement
- Cost benefit analysis and writing justifications
- How Teams Work & Become High Performing
- Managing Conflict in the Team
- Assessing Team Strengths & Weaknesses
- Assessing Individual Skills & Behaviour
- Building Trust in the Team
- Team Building Activities to Improve Team Performance
- Effective Team Meetings
- Team Leadership Skills
- Team Briefing
- Creating highly engaged employees
- The difference between leadership and management
- Your leadership style, how effective is it?
- Applying situational leadership at the right moment
- Managing performance of individuals to positive effect
- Coaching and mentoring skills
- Appraisal and feedback skills
- Managing difficult people and conflict situations
- Diversity, disability and equality
- Motivational techniques
- Inspiring others as a leader
- Developing a positive mental attitude
- The disciplinary process
- Successful change management
- Managing absenteeism
- Understanding importance and urgency
- Prioritising work to achieve your goals
- Moving from ‘fire-fighting’ to ‘control’
- Personal organisation skills
- Being assertive and dealing with interruptions
- Delegation skills
- Personal drivers that influence our time management
- Effective decision making tools
- Running or attending positive meetings
- Exceptional thinking skills
- Presentation, speaking and listening skills
- Business strategy, tactics and planning
- How vision, mission, values and behaviours work
- Using KPI’s and other measures to manage
- The balanced scorecard approach to managing a business
- Creating and using a SWOT analysis
- Carrying out a PESTLE analysis
- The circulation of money in a business
- Constructing and monitoring a profit and loss account
- Understanding and controlling cash flow in a business
- What a balance sheet is and what it tells you
- Risk management tools
- Writing a cost benefit analysis
- The internal customer supplier chain
- Identifying customer needs
- Aligning with customer needs
- The real meaning of quality
- Right first time and zero defects
- Delighting your customers
- Loyalty building
- From complaints to compliments
- Care tokens and magic touches!
- Ten good habits to cultivate
- ‘Can Do’ – winning attitudes